1. Schedule appointments;
2. Create, document, and maintain patient medical records;
3. Correlate coding, billing, and collecting;
4. Perform bookkeeping tasks;
5. Utilize computer software for basic office functions;
6. Demonstrate interpersonal communication skills.

1.1 Enforce policies and procedures for protected health information
1.2 Develop forms/templates for health information system
2.1 Assess equipment and software inventory
2.3 Establish Business Continuity Plan
2.4 Trouble-shoot hardware equipment problems
3.2 Manage patient scheduling process
3.3 Monitor patient satisfaction
3.4 Establish patient expectations
3.5 Supervise patient recall systems
4.1 Conduct staff training and education
4.2 Supervise employees
4.3 Establish staff schedule
4.5 Develop personnel policy manual
5.1 Develop billing policies
5.4 Analyze bad debt
6.1 Maintain ancillary certifications
6.2 Monitor risk conditions
6.3 Implement grievance protocol
6.4 Implement emergency protocol
6.5 Implement patient No-Show protocol
6.6 Ensure continuity of patient care
7.1 Evaluate revenue resources
7.2 Process accounts payable and payroll
7.3 Prepare practice productivity report
7.4 Develop budget for practice
7.5 Develop policies and procedures for cash controls
7.6 Develop inventory controls
7.7 Analyze budget performance
7.8 Manage contracts

• Working in Healthcare
• Members of the Healthcare team
• Professionalism
• Interpersonal  Communications
• Legal and Ethical issues in Healthcare
• Infection Control Fundamentals
• Safety and Patient Reception
• Office Equipment and Supplies
• Written and Electronic Documents
• Electronic Health Records (EHR)
• Managing Health Records
• Telephone Techniques
• Patient Education
• Schedule Management
• Insurance and Billing
• Patient Collections
• Financial Management
• Practice Management
• Emergency Preparedness
• Preparing for the World of Work

• 
  Students are required to monitor announcements, emails, and course content multiple times throughout the week.
• Assignments and due dates are posted in the course. Check the calendar; check the announcements; check email; and check the To-Do List.
• Changes may be made to course work, due dates, etc.
• Instructor reserves the right to add or change assignments during semester. It is the student'

• Research has shown a cause-and-effect relationship between attendance and college success. With this factor in mind, the instructor monitors student course activity weekly.
• Students are expected to login to Blackboard, check email and announcements a minimum of 2 times per week - even if they think all work is complete.
• Class participation is required (and has a direct impact on your course average). It is important to be active within the course, not just login and click around on Blackboard. Additional (new) assignments may be added during the week if instructor feels it is necessary.  The instructor may use attendance (activity within the course)  as a weekly participation grade.
• It is responsibility of the student to contact their instructors by email regarding their absence. An absence from the course does not allow students to have extensions on coursework or due dates. 

MYLSCPA USERNAME & PASSWORD ISSUES:
Call Kenneth Lisby @ (409) 984-6150

BLACKBOARD HELP AVAILABLE 24/7:
(936) 496-5379
bbhelp@lamarpa.edu

THIS COURSE WAS DESIGNED TO COMPLETE ON A LAPTOP OR DESKTOP COMPUTER.
Students consistently overlook vital information and assignments when trying to use a mobile device.
Students may use the computers in the LSCPA computer lab if needed. They will need to see your student ID. LSCPA also has a laptop loan program available to students who need to borrow a computer for the semester. 

METHODS OF PRESENTATION:
Several methods of presentation may be used and may include any of the following:

• Lecture (through PowerPoint slides, interactive notes, video, or audio sources)
• Computer Assisted Learning (blackboard, publisher websites, etc.)
• Lab Exercises, Discussion Boards, etc.
• Internet

LAPTOP LOAN PROGRAM:
LSCPA has a laptop loan program available on a first come, first served basis. Fill out the online application on the LSCPA website. Search "Laptop loan program" in the search bar.

SOFTWARE REQUIREMENTS:
The student is required to have all required course materials including but not limited to any software, e-books, key codes, etc. needed for class to complete required readings, work, etc.
Reliable Internet access is required for all online courses. Students may use the LSCPA open computer lab provided.

COMPUTER FAILURE AND LACK OF INTERNET ACCESS ARE NOT ACCEPTABLE EXCUSES FOR MISSED ASSIGNMENTS, PROJECTS, QUIZZES, EXAMS, ETC.
Students may use the computer lab on LSCPA campus if they do not have reliable internet access.

DROP/WITHDRAWAL POLICY
* If a student decides to drop/withdraw, the student should also verify that the drop/withdrawal is submitted before the final withdrawal date.
* It is the responsibility of each student to ensure that their name is removed from the roll should they decide to drop/withdraw from the class.
* The student is strongly encouraged to retain their copy of the drop/withdrawal form for their records.
* The student is required to turn in any books, equipment or items that belong to the department. Failure to do so may compromise their standing with LSCPA.
* State law permits students to withdraw from no more than 6 courses during their entire undergraduate career at Texas public colleges or universities. With certain exceptions, all course withdrawals automatically count towards this limit. Details regarding this policy can be found in the LSCPA college catalog. Students may drop/withdraw on or before the last day to drop/withdraw WITHOUT penalty, and it will not count towards the 6 drops. Drop/withdrawals after that date will count towards the 6 allowed drops. (See important dates.)

E-Mail/Voice Mail Etiquette:
* Students must use appropriate e-mail etiquette when corresponding with instructor; for example, complete sentences and a full subject line with your name/course name/section number.
* Voice mail messages should be clearly spoken identifying student's name, course, and a return phone number.

DRESS FOR SUCCESS (FOR FACE-TO-FACE CLASSES):
As future professionals, it is important to utilize this time to practice dressing appropriately. Learning to dress for success may set the stage for your greatest achievements. Keeping this in mind, remember to dress appropriately when coming to class. Students may wear clothing to express their individuality, but they should dress is a way of expressing respect for the situation and those around them. One's attire and grooming habits should not be off-putting to your environment or those in the surrounding area. Your look may change depending on the circumstances. 
Students may attend class in casual attire, but if dressed inappropriately, or in inappropriate or distracting attire, they may be instructed to leave class. This will be considered an absence.

The following attire should not be worn to class: Clothing that exposes intimate parts of the body, only underclothing without outerwear (such as sports bras or men's boxers), sleepwear such as pajamas, robes, and house slippers, clothing that is too tight or too loose, clothing with inappropriate logos or text, etc. 

*Exceptions and/or changes may be made to information in this syllabus at the instructor's discretion.